I am a top entrepreneur like that Alan Sugar bloke. I see potential in your company, how much do you want for it?
I'll take a big house in the west country, by the beach & 356 Porsche outlaw brimming with an obscene number of unmarked £50 notes. A bottomless KFC Bucket & as many doggy treats as Florence can eat.
How can I contact Growl & Grandeur?
You are welcome to get in touch via the Facebook, twitter or Tumblr pages or you can fire off an old-fashioned email if you like, to firstname.lastname@example.org Send me an actual letter & I'll assume it's a bill, a summons or my Foreign Legion recall papers. Basically, I'll ignore it.
How can I pay for my order?
We accept payments from Visa, MasterCard, American Express or regular bank account payments - all through PayPal. Unfortunately we do not accept cash or cheque. Flatfish, Groats, camels & left-over holiday money are only taken by personal negotiation.
How long will my order take to arrive?
UK orders should arrive within 2-5 working days & international orders take around a week (depending on how far away you are). However, here in Blighty, weather & postal problems can cause peculiar & often inexplicable delays - check on the news section of the site, Facebook & Tumblr for mail-out updates.
How much is postage?
Postage within the UK is £2.99, multiple items will result in a reduced rate per item overall, this is calculated on checkout before you pay. No need to get the abacus out.
Do you post worldwide?
Yes, Paypal calculates & shows you the postage costs on your order before you pay. We want you to order from abroad, so we try to keep the postage costs lower than my cousin Ray's slammed '67 Beetle.
I made a mistake on my order, what should I do?
No worries, we all make mistakes. I bought a Grifter just as BMXs were being launched. Look, if you made a mistake on your order or would just like to change something, please email email@example.com & let us know as soon as possible. If your order hasn't already been shipped, we should be able to make the necessary changes. Please be sure to include the order number (if you have it), the name the order was placed under, the email address used for the order & the desired changes. Obviously, it's a lot easier if you pay attention and get it right first time.
Can I return or exchange an item I have ordered?
Yes, we offer an exchange or refund on all returned items received within 14 days of delivery. All items to be returned unused in the original packaging with tags attached in the condition it was received. So you can't buy it, wear it to Glastonbury Festival & then pop it gently back in the bag. We have a highly trained sniffer dog who will spot that kind of menacing a mile off.
Every receipt of purchase has a returns section at the bottom, fill in the details and send it back with the item. This form must be included otherwise a refund will not be possible. We are not able to include postage and packaging as part of the refund. Unless you want some belly-button fluff. There's loads of that here.
Where is my order?
All orders are sent out UK First Class Mail & usually arrive within 2-5 working days, for international orders it will take a few days longer. If you order on a 'new release day' your order may take a few extra days to be processed. Also, keep in mind that the postal service runs at a particularly snail-like pace over festive periods so your order may take a little longer to arrive. Posties hit the mince pies and brandy butter pretty early in Essex.
What about international shipping?
Growl & Grandeur ship worldwide. Paypal will work out your shipping fee during checkout. Depending on your delivery location & order size, your order might be subject to import taxes imposed by the country of delivery. If your country does have taxes on imports, these import taxes are not covered by the postage charge on your order with Growl & Grandeur and you will be required to pay them to receive your package. They'll tax anything now-a-days!
Will you restock sold out items?
Sometimes we restock popular items. But we like to keep our products as exclusive as possible, after all you don't want every Tom, Dick & 'Arry wearing the same clobber as your good self. With that in mind, we keep each design to a limited run. Keep an eye out for updates on Facebook and Twitter.
Machine wash on a cool cycle. 30 degrees is good & you can be proud of yourself for saving the planet. Be sure to wash coloured shirts separately from whites, especially on the first wash. You can expect a teensy bit of shrinkage, too, after normal wash. Try line-drying your shirt if you're not so keen on the 'spray-on' look.